Восстановление или сброс параметров планшета surface
Windows won't start, and you have a recovery drive to reinstall Windows
For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.
You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.
Use a recovery drive to reinstall Windows
For more info about creating and using a recovery drive to reinstall Windows, see Create and Using USB recovery drive.
If you created a recovery drive on another Windows device:
Make sure your Surface is shut down and plugged in.
Insert the USB recovery drive into the USB port.
Press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.
When prompted, select the language and keyboard layout you want.
Connect the recovery drive and turn on your Surface.
On the Choose an option screen, tap or click Troubleshoot > Reset this PC and choose the reset option that's best for you.
If you chose not to copy the recovery partition when creating your recovery drive on Windows 8 or Windows 8.1, you won't be able to use it to reinstall Windows.
If you chose not to back up system files when you created your recovery drive on another Windows device, you won’t be able to use it to reinstall Windows.
Примечание: Некоторые продукты могут быть недоступны в вашей стране или вашем регионе.
If you're having trouble with your Surface, you may be able to refresh or reset it and solve the problem.
After the reset
Here’s what to do after you’ve reset your Surface:
Complete the Surface setup steps, including selecting your region and language.
Sign in with the same Microsoft account you were using before so that things like the Windows apps you purchased will be available to reinstall. For more info, see All about accounts.
Reinstall Windows apps:
Go to Start , and select Microsoft Store > Account > My apps.
Примечание: Некоторые продукты могут быть недоступны в вашей стране или вашем регионе.
If you're having trouble with your Surface Pro model, Surface 3, or Surface Book, you may be able to restore or reset it to solve the problem.
To refresh Surface RT or Surface 2
There are two ways to refresh Surface:
Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows.
Refresh from USB recovery media: If Windows fails to start and you have USB recovery media available, you can perform the refresh by using your USB.
Refresh from within Windows
Plug in your Surface so you don’t run out of power during the refresh.
Swipe in from the right edge of the screen, and select Settings > Change PC settings.
Select Update and recovery > Recovery.
Under Refresh your PC without affecting your files, select Get started.
Select Next, make sure that your Surface is plugged in, and select Refresh.
Surface restarts, and the Surface logo appears during the refresh process (this can take several minutes).
Refresh from USB recovery media
Примечание: To learn how to create a USB recovery drive, see Create a USB recovery drive or Download a recovery image for your Surface.
Refresh your Surface from a USB recovery drive by following these steps:
Shut down your Surface and plug it in so you don’t run out of power during the refresh.
Insert the USB recovery drive into the USB port.
Press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.
When prompted, select the language and keyboard layout you want.
Select Troubleshoot > Refresh your PC, and select the operating system you want to refresh.
On the Refresh your PC screen, select Next > Refresh.
Surface restarts and the Surface logo appears during the refresh process (this can take several minutes).
Solution 1: Refresh your Surface RT or Surface 2
Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store.
Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.
Here’s how to reset your Surface:
Select Start > Settings > System > Recovery.
Next to Reset this PC, select Reset PC and choose an option:
Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.
Note: We recommend trying this option first unless you’re donating, recycling, or selling your Surface.
Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.
Note: If you're planning to donate, recycle, or sell your Surface, or send it in for replacement, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.
You can also get to the reset option by restarting your Surface from the sign-in screen. Here’s how:
On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen.
Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen.
After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.
More troubleshooting options
Note: You can find similar help information for Surface RT or Surface 2.
If you're having trouble with your Surface Pro, Surface Pro 2, Surface Pro 3, or Surface 3, you may be able to restore, refresh, or reset it to solve the problem.
Если ваша поверхность работает, попробуйте восстановить заводские настройки
Если у вас много проблем с Surface Pro, Surface Go, Surface Laptop или Surface Book, решение проблемы может быть выполнено с помощью сброса настроек.
Выполнение заводского сброса с поверхности, также называемого аппаратным сбросом, удаляет все пользовательские данные и, по существу, возвращает устройство в состояние, в котором оно было при первом получении. Сброс настроек Surface Pro или другого устройства с Windows 10 является важным решением, и его не следует путать с параметром «Перезагрузка» в меню «Пуск», который просто выключает и снова включает компьютер.
Сброс к заводским настройкам можно использовать для устранения основных технических проблем на Surface или для удаления всех ваших данных, чтобы вы могли продать их или передать кому-либо еще для использования. Вот все, что вам нужно знать о выполнении аппаратного сброса на Surface Pro.
Windows won't start, and you have a recovery drive to reinstall Windows
For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.
You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.
You want to reinstall your previous operating system: Go back to your previous version of Windows
If you recently upgraded to a newer version of Windows and it isn’t working for you, try going back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.
Here’s how to go back to your previous version of Windows on your Surface:
Select Start > Settings > Update & Security > Recovery .
Under Go back to the previous version of Windows 10, select Get started. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.
Reset from USB recovery media
Примечание: To learn how to create a USB recovery drive, see Create a USB recovery drive or Download a recovery image for your Surface.
Reset your Surface from the USB recovery drive by following these steps:
Shut down your Surface and plug it in so you don’t run out of power during the refresh.
Insert the USB recovery drive into the USB port.
Press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.
When prompted, select the language and keyboard layout you want.
Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the screen.
Select the operating system you want to reset. This refers to the current operating system installed on your Surface.
Select Yes, repartition the drives. On the next page, select Next.
Choose either Just remove my files or Fully clean the drive.
The option to clean the drive is more secure but takes much longer. For example, if you are recycling your Surface, you should clean the drive. If you are keeping your Surface, you just need to remove your files.
Select Reset.
Surface restarts and the Surface logo appears while the reset process continues (this can take several minutes).
Surface 2 only: After restart, your Surface may prompt you to clear the TPM (Trusted Platform Module). Press F12 or the volume-up button to clear the TPM.
To reset Surface RT or Surface 2
There are three ways to reset Surface.
Reset from within Windows: If Windows loads and you can sign in, you can perform the reset from within Windows.
Reset from the Windows sign-in screen: If Windows sign-in fails, you can perform the reset from the Windows sign-in screen.
Reset from USB recovery media: If Windows fails to start, you can perform the reset by using USB recovery media if available.
Важно: If you see the message Insert media: Some files are missing. Your Windows installation or recovery media will provide these files, you need to download a recovery image and reset from a USB recovery drive. For more info, see “Reset from USB recovery media” below.
Should you restore, refresh, or reset your Surface?
If your Surface isn't running as quickly or reliably as it used to, try one of these recovery options. The following table can help you decide which one to use.
Your Surface isn't working well, and you recently installed an app, driver, or update.
Restore from a system restore point
Your Surface isn’t working well, and it’s been a while since you installed anything new. Or, you tried a restore and it didn’t solve your problem.
Refresh or reset your Surface
Your Surface won't start, and you've created a recovery drive.
Use a recovery drive to reinstall Windows
Not seeing any restore points?
If you’re not seeing any restore points, try a reset to solve your problem.
To check if system protection is turned on:
Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
In the search box, enter recovery, and in the search results, tap or click Recovery.
Tap or click Configure System Restore > Configure.
Make sure Turn on system protection is selected.
Как восстановить заводские настройки поверхности Pro, книги или ноутбука
Теперь, когда вы знаете, на что влияет сброс к заводским настройкам, и подготовили свою систему к этому процессу, пришло время фактически выполнить сброс.
Выберите маленький квадратный значок в правом нижнем углу экрана, чтобы открыть Центр действий Windows 10. Или проведите пальцем с правой стороны экрана, чтобы открыть Центр поддержки .
Выберите Все настройки , чтобы открыть приложение Настройки .
После открытия приложения «Настройки» выберите Обновление и безопасность .
В меню слева выберите Восстановление .
На следующем экране в разделе Сбросить этот компьютер нажмите кнопку Начало работы .
Вам будут предоставлены два варианта: Сохранить мои файлы и Удалить все . Оба будут выполнять сброс настроек и удалят ваши приложения и настройки.
Хранить мои файлы сохранит ваши личные файлы на Surface, а Удалить все удалит их вместе с приложениями и настройками.
Если на вашем устройстве Surface установлено несколько дисков, вас спросят, хотите ли вы сбросить настройки только основного диска, на котором установлена Windows 10, или всех подключенных дисков.
Выберите Только диск, на котором установлена Windows , или Все диски , чтобы продолжить.
Если вы не видите эту опцию, это потому, что ваша поверхность имеет только один диск. Это прекрасно, и вы можете перейти к следующему шагу.
Выберите Просто удалить мои файлы или Удалить файлы и очистить диск .Оба варианта сбрасывают вашу поверхность, удаляя файлы (если они были выбраны ранее), приложения и настройки.
Просто удалите мои файлы . Это самый быстрый вариант, который рекомендуется использовать, если вы планируете продолжить использование устройства Surface самостоятельно.
Удаление файлов и очистка диска занимает больше времени, но затрудняет восстановление ваших личных файлов кем-либо еще, если вы отдаете свой Surface или продаете его.
Наконец, вам будет показан экран со сводкой всех настроек сброса, выбранных на предыдущих шагах.
Выберите Восстановить , чтобы начать процесс сброса, или отменить , чтобы начать заново с самого начала и выберите другие настройки.
Ваше устройство Surface начнет процесс сброса. Когда все будет готово, ваш компьютер перезагрузится как новое устройство Windows 10.
Если вы не можете войти в свой компьютер Surface с экрана входа в Windows 10, вы все равно можете активировать описанный выше способ сброса. На экране входа нажмите и удерживайте клавишу Shift , выбрав параметр Перезагрузить . Затем ваш Surface перезагрузится, и вам будет предоставлен новый экран с опцией Устранение неполадок . Выберите его, затем выберите Сбросить этот компьютер , чтобы начать сброс.
Before you begin
To perform a refresh or a reset, you’ll need to check a few things first.
Reset from the Windows sign-in screen
If you’ve lost your password, you may not have to reset your Surface. See I forgot my password before performing these reset steps.
If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps. From the Windows sign-in screen, select Ease of access in the lower-left corner, and select On-Screen Keyboard.
Plug in your Surface so you don’t run out of power during the refresh.
From the Windows sign-in screen, select Power in the lower-right corner of the sign-in screen.
Press and hold the Shift key.
(If you're using the touch keyboard, select the Shift key.)
While the Shift key is still pressed or selected, select Restart.
If you get the prompt Restart anyway, select Restart anyway.
After your Surface restarts, the Choose an option screen will appear.
Select Troubleshoot > Reset your PC.
Surface restarts and the Surface logo appears while Windows prepares to reset your Surface.
On the Reset your PC screen, select Next.
Choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you are recycling your Surface, you should clean the drive. If you are keeping your Surface, you just need to remove your files.
Select Reset. Surface restarts and the Surface logo appears during the reset process (this can take several minutes).
Поверхность не включается
Это касается проблемы загрузки с поверхности в Windows 10, в частности. Когда вы видите, что Surface выключен, и он не включится при нажатии кнопки питания, и ничего не меняется с не отвечающим черным экраном, как в выключенном состоянии или в режиме энергосбережения, вот что вы можете попробовать.
Да, это слишком очевидно даже для упоминания, но дайте ему немного времени, а затем попробуйте включить его, нажав кнопку питания только один раз. Подождите минуту или две на случай, если это сработает. Иногда это так. Если это не так, читайте дальше.
2] Зарядите устройство
Иногда заряд падает настолько низко, что устройство просто не включается. Если аккумулятор полностью разряжен, включите устройство на 10 минут, прежде чем пытаться включить его снова. Может появиться знак зарядки до 15 минут, прежде чем ответить на кнопку питания.
3] Используйте горячие клавиши, чтобы разбудить поверхность
Если у вас подключена клавиатура, используйте эту комбинацию клавиш. Нажмите клавиши Win + Ctrl + Shift + B одновременно.
Если у вас нет подключенной клавиатуры, есть способ и для режима планшета. Быстро нажмите кнопки Увеличение громкости + уменьшение громкости одновременно трижды . Это должно быть оживленным, и вам нужно будет нажать обе кнопки громкости трижды в течение 2 секунд.
Если после этого вы услышите короткий звуковой сигнал и Windows обновится, это решение сработало. Если это не так, попробуйте следующий.
4] Попробуйте метод принудительного перезапуска
Принудительное выключение Поверхность и перезапуск, нажав на кнопку питания в течение 30 секунд. Не отпускайте кнопку питания до 30 секунд, даже если экран начинает реагировать. Если это работает, зарядите свое устройство не менее чем на 40%, а затем установите последние обновления для Windows и Surface, чтобы устройство функционировало идеально. Если это решение не работает, есть другой способ сделать это.
5] Чистые поверхности книжных разъемов
Вы должны попробовать очистить каждый разъем между клавиатурой и буфером обмена.
- Сначала вам нужно будет отсоединить буфер обмена от клавиатуры.
- Тогда вам придется очистить все контакты на разъеме с помощью ластика.
- Наконец, вам нужно почистить булавки ватой, смоченной в спирте. Очистите часть штифта, которая входит в узкое гнездо для поверхности. Тщательно высушите каждый бит перед тем, как снова подключить буфер обмена к клавиатуре.
6] Запустите команду перезагрузки в сеансе Windows PE
Вы все еще можете попробовать последнее средство для DIY, хотя. Вот как.
- Создайте загрузочный образ USB с любого ПК.
- Поверхность загрузки с USB-накопителя в выключенном состоянии.
- Нажмите Shift + F10, когда увидите окно установки Windows.
- Запишите wpeutil reboot в командной строке.
- Нажмите Enter и немедленно извлеките USB-накопитель.
Ваше устройство перезагрузится и перезагрузится нормально, если это работает правильно.
Если у вас ничего не работает, вам может потребоваться доставить устройство в сервисный центр.
Когда я должен сделать поверхностный жесткий сброс?
Сброс вашего устройства Windows следует рассматривать как последнее средство. Многие проблемы, связанные с устройством Surface, часто можно решить, просто выполнив перезапуск или обновив операционную систему и приложения до последних версий. Стоит попробовать эти и любые другие потенциальные решения перед выполнением сброса.
Fresh start
Fresh start is a Windows feature that installs the most recent version of Windows. Fresh start retains all of your personal files and some Windows settings. Fresh start also keeps any drivers that you installed.
Важно: Fresh start will remove all applications, including Microsoft Office and third-party anti-virus software, that do not come standard with Windows.
Press and hold (or right-click) Start , and select Windows Defender Security Center.
Select Device performance & health.
Under Fresh start, select Additional info.
This option takes your Surface back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.
Press and hold (or right-click) Start , and select Control Panel.
In the search box in the upper-right corner, enter recovery.
Select Recovery > Open System Restore > Next.
Choose the restore point related to the problematic app, driver, or update and select Next > Finish.
Not seeing any restore points?
If you’re not seeing any restore points, try a reset to solve your problem. See Reset your Surface below.
Then make sure system protection is turned on. Here’s how:
Press and hold (or right-click) Start , and select Control Panel.
In the search box in the upper-right corner, enter recovery.
Select Recovery > Configure System Restore > Configure.
Make sure Turn on system protection is selected.
Can't sign in or start Windows?
If you forgot your password, try retrieving it before performing a reset. To learn more, see I forgot my password.
Even if you can't start or sign in to Windows, you may be able to perform a system restore in the Windows Recovery Environment. For more info, go to the “Use a recovery drive to restore or reset your PC” section of Recovery options in Windows 10.
Start your Surface by using a USB recovery drive. Insert a bootable USB drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. For more info, see Boot Surface from a USB device. If you don't have a USB recovery drive, see Download a recovery image for your Surface.
The USB recovery drive must be formatted to FAT32 (not NTFS) to work correctly.
Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. Here’s how:
Go to Start , and select Settings > Update & security > Recovery.
Under Reset this PC, select Get started and choose an option.
This reinstalls Windows 10 but keeps your personal files and any apps that came with your PC. It removes:
Changes you made to settings
Apps and drivers you installed
We recommend trying this option first unless you’re donating, recycling, or selling your Surface.
This reinstalls Windows 10 and any apps that came with your PC. It removes:
Changes you made to settings
Apps and drivers you installed
If you're planning to donate, recycle, or sell your Surface or send it in for replacement, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.
Restore factory settings
This reinstalls the version of Windows that came on your Surface and any apps that came with it. It removes:
Changes you made to settings
Apps and drivers you installed
This option isn't available on all devices.
Примечание: If you reset your Surface within a month of upgrading to Windows 10, you won’t be able to go back to your previous version of Windows.
Can't sign in or start Windows?
If you forgot your password, try retrieving it before performing a reset. To learn more, see I forgot my password.
Even if you can't start or sign in to Windows, you may be able to perform a system restore in the Windows Recovery Environment. For more info, go to the “Use a recovery drive to restore or reset your PC” section of Recovery options in Windows 10.
Start your Surface by using a USB recovery drive. Insert a bootable USB drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. For more info, see Boot Surface from a USB device. If you don't have a USB recovery drive, see Download a recovery image for your Surface.
The USB recovery drive must be formatted to FAT32 (not NTFS) to work correctly.
If your PC is running Windows 10 Version 1511, you have a month to go back to your previous operating system. If your PC is running Windows 10 Version 1607, you have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed after the upgrade, as well as any changes you made to settings.
Примечание: To see what version of Windows 10 your PC is running after you upgrade, select the Start button, and then select Settings>System>About.
Here’s how to go back to your previous version of Windows on your Surface:
Go to Start , and select Settings > Update & security > Recovery.
To go back, you may need to:
Keep everything in the windows.old and $windows.~bt folders after the upgrade.
Remove any user accounts you added after the upgrade.
Know the password you used to sign in to Windows 8.1, if you used one.
Have the USB drive you used to upgrade to Windows 10, if you used one.
Примечание: If you go back to Windows 8.1, some apps that came with Windows, like Mail and People, might not work anymore. To fix them, reinstall them from the Store.
If go back isn't available
Check to see if you can restore your Surface to factory settings. This will reinstall the version of Windows that came with your Surface and remove your personal files, apps, and drivers you installed, and any changes you made to settings. Here’s how:
Go to Start , and select Settings > Update & security > Recovery.
Under Reset this PC, select Get started and look for Restore factory settings.
If you created a recovery drive before upgrading to Windows 10, you might be able to use it to restore factory settings—even if the option isn’t showing up in Settings. For more info, see Use a recovery drive to reinstall Windows, below.
Info for Windows Insiders
If you’re an Insider and the current preview build isn’t working for you, do the following on your Surface:
Go to Start , and select Settings > Update & security > Recovery.
Under Go back to an earlier build, select Get started.
This won’t remove your personal files, but it will remove recently installed apps and drivers and change settings back to their defaults.
For more info about using a recovery drive to reinstall Windows, see Create a USB recovery drive.
If you didn’t create a USB recovery drive, you can download the files you need to get your Surface working again—see Download a recovery image for your Surface.
Загрузочный
Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.
Here’s how to reset your Surface:
Select Start > Settings > Update & Security > Recovery .
Under Reset this PC, select Get started and choose an option:
Keep my files—Reinstalls Windows 10 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.
Note: We recommend trying this option first unless you’re donating, recycling, or selling your Surface.
Remove everything—Reinstalls Windows 10 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.
Note: If you're planning to donate, recycle, or sell your Surface, or send it in for replacement, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.
You can also get to the reset option by restarting your Surface from the sign-in screen. Here’s how:
On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen.
Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen.
After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.
Should you restore or reset your Surface?
Примечание: If you forgot your password, try retrieving it before performing a system restore or reset. To learn more, see I forgot my password.
If your Surface isn't running as quickly or reliably as it used to, try one of these recovery options. The following table can help you decide which one to use.
Your Surface isn’t working well. You want to upgrade to the most recent version of Windows 10, You want keep all of your files and installed drivers.
Your Surface isn't working well, and you recently installed an app, driver, or update.
Restore from a system restore point
Your Surface isn’t working well, and it’s been a while since you installed anything new. Or, you tried a restore and it didn’t solve your problem.
Reset your Surface
You want to reinstall your previous operating system.
Go back to your previous version of Windows
Windows won't start, and you've created a recovery drive.
Use a recovery drive to reinstall Windows
Что нужно сделать перед сбросом вашей поверхности
Сброс вашей поверхности – это главное действие, которое по сути стирает все ваше присутствие с устройства; Важно правильно подготовиться перед началом процесса сброса.
- Резервное копирование файлов. В большинстве случаев все ваши файлы будут удалены, поэтому убедитесь, что вы скопировали все, что хотите сохранить, на внешнее устройство хранения. В Windows 10 предусмотрена опция сброса, которая утверждает, что хранит личные файлы, но на всякий случай рекомендуется создать резервную копию всего.
- Облачные службы. Если вы используете облачную службу, такую как OneDrive или Google Drive, убедитесь, что ваш Surface подключен к Интернету и правильно синхронизировал все ваши файлы. После завершения сброса вы можете войти в облачные учетные записи, и все ваши файлы должны снова синхронизироваться с вашим устройством Windows.
- Другие пользователи Windows 10: если несколько пользователей используют ваш компьютер с Windows 10, сообщите им о перезагрузке и убедитесь, что они также создали резервные копии всех своих данных.
- Подключите ваше устройство Windows: это очень важно. Если аккумулятор вашего устройства разрядится во время процесса отдыха, вы можете столкнуться с серьезными ошибками или даже повреждением файла.
Can’t boot into Windows?
If you can’t boot into Windows, you may be able to perform a system restore in the Windows Recovery Environment. Here’s how:
Boot your Surface using a USB recovery drive. Insert a bootable USB drive into the USB port on your Surface, then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.
For more info, see Boot Surface from a USB device. If you don’t have a USB recovery drive, see Download a recovery image for your Surface.
Note: The USB recovery drive must be formatted to FAT32 (not NTFS) to work correctly.
When prompted, select the language and keyboard layout you want.
Select Troubleshoot > Advanced Options.
Select System Restore, select the target operating system, and select Next.
Choose a restore point.
Select Next > Finish.
When asked if you want to continue, select Yes.
After running system restore, you should be able to boot into Windows.
More troubleshooting options
Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:
Note: You can find similar help information for Surface Duo.
Reset your Surface
Resetting your Surface lets you choose whether to remove just your files or fully clean the drive, and then reinstalls Windows. Here’s how:
Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Tap or click Change PC settings > Update and recovery > Recovery.
Under Remove everything and reinstall Windows, tap or click Get Started.
Tap or click Next, and choose either Just remove my files or Fully clean the drive.
The option to clean the drive is more secure, but takes much longer. For example, if you are recycling your Surface, you should choose to clean the drive. If you are keeping your Surface, you just need to remove your files.
Tap or click Reset.
Refresh your Surface
Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps you installed from the Store. You’ll need to reinstall desktop apps. Here’s how:
Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Tap or click Change PC settings > Update and recovery > Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Tap or click Next, make sure your Surface is plugged in, and tap or click Refresh.
After refreshing your Surface, you’ll need to reinstall desktop apps such as Microsoft Office, as well as the latest Windows updates.
Что происходит во время восстановления заводских настроек на поверхности?
Все современные компьютеры Surface, от Surface Pro до Surface Laptop, поставляются с предустановленной операционной системой Windows 10. При выполнении сброса на Surface под управлением Windows 10 произойдет следующее:
- Все ваши файлы будут удалены.
- Все приложения будут удалены.
- Все установленные вами драйверы будут удалены.
- Изменения, сделанные вами в системных настройках, таких как настройки яркости Windows 10, будут сброшены.
Restore from a system restore point
This option takes your Surface back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To get started, do the following:
Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
In the search box, enter recovery, and in the search results, tap or click Recovery.
Tap or click Open System Restore > Next.
Choose the restore point related to the problematic app, driver, or update and tap or click Next > Finish.
Reset from within Windows
Plug in your Surface so you don’t run out of power during the refresh.
Swipe in from the right edge of the screen, and select Settings > Change PC settings.
Select Update and recovery > Recovery.
Under Remove everything and reinstall Windows, select Get started > Next.
Choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you are recycling your Surface, you should clean the drive. If you are keeping your Surface, you just need to remove your files.
Select Reset.
Surface restarts and the Surface logo appears during the reset process (this can take several minutes).
Is your Surface touchscreen working?
If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions.
Solution 2: Reset your Surface RT or Surface 2
Предупреждение: A reset returns Surface to its factory settings:
A reset reinstalls Windows and apps that came installed on your Surface.
All of your personal files will be deleted, and your settings will be reset. All apps that you installed will be removed. For info on backing up your files, see Back up your files.
After a reset, you’ll be able to set up your Surface as if it were brand new.
Is Windows loading?
If you’re having trouble getting Windows to start on your Surface, you may not be able to perform the steps to refresh or reset. See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first.
Как восстановить заводские настройки Windows 8 Surface
Если вам принадлежит более старая модель Surface, работающая под управлением операционной системы Windows 8 или Windows 8.1, вы все равно можете выполнить сброс, выполнив следующие действия.
Сброс называется обновлением в Windows 8 и 8.1.
Откройте приложение Настройки , проведя пальцем с правой стороны экрана, затем нажмите значок Настройки .
Перейдите в раздел Изменить настройки ПК > Обновление и восстановление > Восстановление.
Первый вариант аналогичен параметру сброса Windows 10 и сохраняет ваши личные файлы, но удаляет все приложения или настройки, которые вы изменили.
Второй такой же, как и жесткий сброс настроек Windows 10, и удаляет все с устройства.
Ваше устройство начнет процесс обновления. После завершения вы получите то, что вы почувствуете как совершенно новую Windows 8 Surface!
Tip: Having problems with your Surface? Try fixing it with the Surface Diagnostic Toolkit.
Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:
Note: You can find similar help information for Surface Duo.
You want to reinstall your previous operating system: Go back to your previous version of Windows
If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.
Here’s how to go back to your previous version of Windows on your Surface:
Select Start > Settings > System > Recovery.
Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.
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