Где в outlook recall
A hasty click of the mouse can happen to the best of us. So, the Send button is hit, your email is on its way to the recipient, and you are cringing at the thought of what it may cost you. Before you start weighing the consequences and composing an apology notice, why not try to retrieve the erroneous message? Luckily, many email clients provide the ability to undo email messages after sending. Though this technique has a number of requirements and limitations, it does give you a good chance to timely correct your mistake and save face.
What does it mean to recall an email?
If you have accidentally sent an incomplete message, or forgot to attach a file, or sent an email to a wrong person, you can try to retrieve the message from the recipient's inbox before they read it. In Microsoft Outlook, this feature is called Recall email, and it can be done in two different ways:
- Delete the message from the recipient's Inbox.
- Replace the original message with a new one.
When a message is successfully recalled, the recipients no longer see it in their inbox.
The ability to retrieve email is only available for Microsoft Exchange email accounts and Office 365 users. Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019 are supported.
Some other email clients provide a similar feature too, though it may be called differently. For example, Gmail has the Undo Send option. Unlike Microsoft Outlook, Google Gmail is not recalling a message, but rather delaying its sending within a very short time period. For more information, please see Undo email sending in Gmail.
How to recall a message in Outlook
To recall a message sent in error, here are the steps to perform:
- Go to the Sent Items folder.
- Double-click on the message you want to retract to open it in a separate window. The Recall option is not available for a message displayed in the Reading Pane.
- On the Message tab, in the Move group, click Actions >Recall This Message.
- In the Recall This Message dialog box, select one of the below options, and click OK:
- Delete unread copies of this message – this will remove the message from the recipient's inbox.
- Delete unread copies and replace with a new message – this will replace the original message with a new one.
Tip. To be notified about the result, make sure the Tell me if recall succeeds or fails for each recipient box is selected.
- If the Recall command is not available for you, then most likely you don't have an Exchange account, or this function is disabled by your Exchange administrator. Please see Recall requirements and limitations.
- If the original message is sent to multiple recipients, a recall will be made for everyone. There is no way to retrieve a sent email for selected people.
- Because only an unread message can be recalled, perform the above steps as quickly as possible after the email has been sent.
Outlook recall requirements and limitations
While the recall process is pretty simple and straightforward, there are a few conditions that must be met for this feature to work:
- You and your recipient should have an Office 365 or MicrosoftExchange account.
- The recall feature works only for Windows clients and is not available in Outlook for Mac and Outlook on the web.
- A message protected by Azure Information Protection cannot be retrieved.
- The original message should be in the recipient's Inbox and unread. An email opened by the recipient or processed by a rule, spam filter, or an add-in cannot be retracted.
If these four requirements are fulfilled, there is a good chance that an embarrassing email will be saved from being read. In the nest section, you will find more information about the key reasons of a recall failure.
Why is Outlook recall not working?
A successful start of the recall process does not mean it will always be completed as intended. There are a lot of factors that can complicate or even nullify it.
1. Office 365 or Microsoft Exchange should be used
As already mentioned, the recall feature is only supported for Outlook 365 and Microsoft Exchange email accounts. But this fact alone does not guarantee that an email will be retracted. The following conditions are critical for a recall success:
- The sender and recipient should be on the same Outlook Exchange Server. If the recipient uses a POP3, IMAP, or Outlook.com account or is on a different Exchange server, even within the same organization, a recall will fail.
- The recipient must have an active Outlook Exchange connection. If they are working off-line in the Cached Exchange Mode, a recall won't work.
- The original email needs to be sent from a "primary" Exchange mailbox, not from Delegate or Shared Mailbox.
2. Works only for Windows and Outlook email client
The Recall feature is designed to work only on the Windows operating system and only for the Outlook client. If you are trying to retrieve an email sent to someone on a different email system such as Gmail or Thunderbird, it will not work. Also, a recall won't work for the web-based version of Outlook and Outlook for Mac.
3. Does not work for mobile apps
Recalls are not supported for emails that are read on mobile devices with an email client such as Gmail or Apple Mail. And even if your recipient uses Exchange ActiveSync (EAS) settings for Outlook on a smartphone or tablet, a recall may fail because of various compatibility issues.
4. The email must be in the recipient's Inbox
To be successfully retrieved, a message must stay in the Inbox folder of the recipient. If it was moved to another folder manually or was rerouted by an Outlook rule, sorting filter, VBA code or an add-in, the recall will fail.
5. The email must be unread
A recall works only for unread messages. If the email has already been opened by the recipient, it won't be deleted from their Inbox automatically. Instead, the recipient may get a notification that you have requested to retract the original message.
6. May fail for public and shared folders
Public folders make things complicated because multiple people can access the Inbox. So, if any person opens the email, the recall will fail and the original message will stay in the Inbox because it is now "read".
What happens when you recall an email in Outlook
Whether a recall succeeds or fails is determined by an array of different factors. The outcomes of success and failure may also be different depending on Outlook settings.
Recall success
Under the perfect circumstances, the recipient will never know that the message was received and deleted or replaced thereafter. In some situations, a recall notification will arrive.
On the sender side: If you selected the corresponding option, Outlook will notify you that your message has been successfully recalled:
On the recipient side: If the "Automatically process meeting requests and responses to meeting requests and polls" option is checked under File > Options > Mail > Tracking, the deletion or replacement of the original message would go unnoticed, aside from a couple of mail notifications in the system tray.
If the above option is not selected, the recipient will be informed that the sender wants to recall the message. If you are lucky and the recipient opens the recall notification before the original message, the latter will be automatically deleted or replaced with the new message. Otherwise, the original message will stay in the Inbox folder.
Recall failure
Regardless of the reasons because of which a recall failed, the results will be as follows.
On the recipient side: For the most part, the recipient won't notice that the sender was trying to retrieve the message. In some situations, they may get a recall message, but the original email will stay intact.
How to recover an email recalled by the sender
You noticed a new mail notification in the system tray but do not see that email in your Inbox? Chances are that the sender has recalled it. However, since the message was stored in your mailbox for a little while, it did leave a trace, and it is possible to recover it. Here's how:
-
On the Folder tab, in the Clean Up group, click the Recover Deleted Items button.
The selected message will be restored to either the Deleted Items folder or the Inbox folder. Because Outlook needs some time for synchronization, it may take a couple of minutes for the restored message to show up.
Note. Only the messages that are within the Retention Period set for your mailbox can be restored. The length of the period depends on your Exchange or Office 365 settings, the default is 14 days.
How do I know if a recalled message was successful?
If you wish to be informed about the result, do a recall as usual and make sure the Tell me if recall succeeds or fails for each recipient box is checked (usually, this option is selected by default):
Outlook will send you a notification as soon as the recall message is processed by the recipient:
A tracking icon will also be added to your original message. Open the message you attempted to recall from the Sent items folder, click the Tracking button on the Message tab, and Outlook will show you the details:
- Sometimes a confirmation message may arrive with a delay because the recipient was not logged into Outlook when the recall was sent.
- At times, a success message may be misleading, for example, when the recipient opens your message and then marks it as "unread". In this case, the recall could still be reported as successful even though the original message was actually read.
What does it mean when you get a recall message?
When you get a recall notification like shown below, that means that the sender does not want you to read their original message and has attempted to retrieve it from your Inbox.
Most often, a recall message is received in one of the following situations:
- The recipient uses a desktop version of Outlook that is not on Exchange Server. In that event, the recipient only receives a note that a recall attempt has been made. The original message won't be deleted from their inbox in any case.
- The recipient is on the same Exchange Server as the sender, but the "Automatically process meeting requests and responses to meeting requests and polls" option is not selected in their Outlook (File >Options >Mail >Tracking). In this case, the original message will be automatically deleted if the recipient opens the recall message while the original message is still unread.
Undo Send in Gmail
Undo Send is now a default feature of Gmail. After sending a message, the Undo option will pop up automatically in the bottom left corner of your screen, and you will have about 30 seconds to make your decision before the option disappears:
Unlike Outlook's recall feature, Gmail’s Undo option does not pry out an email from the receiver's mailbox. What is actually does is delaying email sending like Outlook's defer delivery rule does. If you do not use Undo within 30 seconds, the message will be sent permanently to the recipient.
Alternatives to recalling a message
Since there are too many factors that impact the success of a message recall, one of the following workarounds may come in handy.
Delay sending email
If you often send important information, a recall failure could be a costly mistake. To prevent this from happening, you can force Outlook to keep your emails in Outbox for a specified time interval before sending. This will give you time to grab an inappropriate message from your Outbox folder and correct a mistake. Two options are available to you:
- Configure an Outlook rule that sets up an interval between the time the Send button is hit and the moment when the message is actually sent. In this way, you can delay all outgoing messages or only those that meet certain conditions, e.g. sent from a specific account.
- Depay delivery of a specific email that you are composing.
Send an apology
Sending a quick apology note could be the simplest solution if the message you've mistakenly sent does not contain sensitive information and is not too abominable. Simply apologize and stop worrying about it. To err is human :)
That's how you recall sent email in Outlook. I thank you for reading and hope to see you on our blog next week!
You may also be interested in
5 comments to "How to recall email message in Outlook and Gmail"
Hello there,
Really appreciate the guide so far, but please could you assist with - if there is a shortcut or command which i can access directly in my Quick Access Toolbar?
I tried using a outlook account 1 and send a mail to account 2. I recalled account 1's new email and then account 2 received a message in the inbox saying "account 1 tried recalling this mail *insert said mail*"
not only the person is gonna see the mail, they get reminded of the email.
this is SO stupid. our main point was to get the receiver to NOTTTTTT see the message.
What does it mean when you get a recall message?
When you get a recall notification like shown below, that means that the sender does not want you to read their original message and has attempted to retrieve it from your Inbox.
THIS^^^ SHOULD HAVE BEEN AT THE ABOVE SO WE WOULD KNOW IT WILL NOTIFY THEM WE ARE TRYING TO DELETE THE MESSAGE. NOW THE RECEIVER WILL GET THE A NOTIFICATION TO OPEN THE MESSAGE INSTEAD.
Under the perfect circumstances, the recipient will never know that the message was received, and then deleted from their Outlook. But when a recall fails, the recipient gets a recall notification. The "Why is Outlook recall not working" section explains possible reasons of a recall failure.
В область папок левой части окна Outlook выберите папку Отправленные.
Проверка отзыва
На компьютере получателя в разделе Отслеживание установлен флажок Автоматически обрабатывать запросы и ответы на приглашения на собрания и опросы.
Примечание: Чтобы просмотреть этот параметр, выберите Файл > Параметры > Почта. Перейдите к разделу Отслеживание.
На компьютере получателя в разделе Отслеживание снят флажок Автоматически обрабатывать запросы и ответы на приглашения на собрания и опросы.
Примечание: Чтобы просмотреть этот параметр, выберите Файл > Параметры > Почта. Перейдите к разделу Отслеживание.
При этом на компьютере получателя происходит следующее.
При этом на компьютере получателя происходит следующее.
При этом происходит следующее.
Что касается общедоступных папок, успешность отзыва зависит от прав получателя, а не отправителя.
Важно: Office 2007 больше не поддерживается. Перейдите на Microsoft 365, чтобы работать удаленно с любого устройства и продолжать получать поддержку.
В представлении Почта в Область навигации щелкните папку Отправленные.
Это можно узнать в диалоговом окне Параметры учетной записи в Outlook.
В меню Инструменты выберите пункт Настройка учетных записей.
На вкладке Электронная почта в столбце Тип указаны типы учетных записей для каждого элемента.
Проверка отзыва
На компьютере получателя в разделе Параметры отслеживания установлен флажок Обрабатывать запросы и ответы по прибытии.
(Чтобы просмотреть этот параметр, в меню Сервис щелкните Параметры и Параметры электронной почты, а затем выберите Параметры отслеживания.)
На компьютере получателя в разделе Параметры отслеживания не установлен флажок Обрабатывать запросы и ответы по прибытии.
(Чтобы просмотреть этот параметр, в меню Сервис щелкните Параметры и Параметры электронной почты, а затем выберите Параметры отслеживания.)
При этом на компьютере получателя происходит следующее:
При этом на компьютере получателя происходит следующее:
Будет выполнено одно из следующих действий:
Что касается общедоступных папок, успешность отзыва зависит от прав получателя, а не отправителя.
With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.
Message recall is available after you click Send and is available only if both you and the recipient have a Microsoft 365 or Microsoft Exchange email account in the same organization.
To recall and replace a message
In the folder pane on the left of the Outlook window, choose the Sent Items folder.
Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.
If you have the Simplified Ribbon, select the Message tab and then select More commands (. ). Point to Actions and select Recall This Message.
If you don’t see the Recall This Message command, you probably don’t have an Exchange account or the feature isn’t available within your organization.
You cannot recall a message that's protected by Azure Information Protection.
You cannot recall a message in Outlook on the web.
Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK.
If you’re sending a replacement message, compose the message, and then click Send.
To check on the recall
The success or failure of a message recall depends on the recipients' settings in Outlook. In the following table, five scenarios are presented:
You send a message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, under Tracking, the Automatically process requests and responses to meeting requests and polls check box is selected.
Note: To view this setting, File > Options > Mail. Scroll to the Tracking section.
Both the original message and the recall message are received in the recipient's Inbox.
Assuming the original message hasn’t been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
Note: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder.
You send a message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, under Tracking, the Automatically process requests and responses to meeting requests and polls check box isn’t selected.
Note: To view this setting, File > Options > Mail. Scroll to the Tracking section.
Both the original message and the recall message are received in the recipient's Inbox.
On the recipient's computer, one of the following results occurs:
If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, have deleted the message from their mailbox.
If the recipient opens the original message first, the recall fails, and both the original and recall messages are available.
Note: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder.
You send a message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, the original message is moved out of the Inbox to another folder and the recall message remains in the Inbox (or it is moved to another folder also).
If the recall message and the original message exist in separate folders, the recipient receives a message that states a recall attempt failed. This occurs regardless of the Outlook configurations and the read status of the message.
The original message and the new message are both available to the recipient.
You send a message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, both messages are moved to the same folder. This results in behavior similar to what occurs when Outlook isn’t configured to automatically process messages.
On the recipient's computer, one of the following results occurs:
If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
If the recipient opens the original message first, the recall fails, and both the old and new messages are available.
You send a message to a public folder. You recall the original message and replace it with a new one.
One of the following results occurs:
If the recipient who reads the recall message has read access to all the items in the public folder but didn’t read the original message, the recall succeeds, and only the new message remains. You, the sender, receive a message that states the recall succeeded.
If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted.
If a user who has any other public folder rights opens the recall message, the recall fails, and the user receives a message that states the recall failed. Both the old and new messages remain in the public folder.
If the recipient reads the original message and then marks it as unread, it is considered never read and recall is successful.
In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall.
Important: Office 2007 is no longer supported. Upgrade to Microsoft 365 to work anywhere from any device and continue to receive support.
To recall and replace a message
In Mail, in the Navigation Pane, click Sent Items.
Open the message that you want to recall and replace.
On the Message tab, in the Actions group, click Other Actions, and then click Recall This Message.
Click Delete unread copies and replace with a new message or Delete unread copies and replace with a new message.
Note: If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.
If you’re sending a replacement message, compose the message, and then click Send.
If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook 2007. Both are required to use the recall feature.
You can check the Account Settings dialog box in Outlook for the types of e-mail accounts in your Outlook profile.
On the Tools menu, click Account Settings.
On the E-mail tab, the Type column lists the type of account for each entry.
To check on the recall
The success or failure of a recall depends on the recipients' settings in Microsoft Outlook. The following four scenarios explain what happens in various situations, and an additional scenario describes the recall of a message sent to a Microsoft Exchange public folder.
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, under Tracking Options, the Process requests and responses on arrival check box is selected.
(To view this setting, on the Tools menu, click Options, click E-mail Options, and then click Tracking Options.)
Both the original message and the recall message are received in the recipient's Inbox.
Assuming the original message has not been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
Note: If the original message is marked as read (viewing in the Reading Pane is not reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder.
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, under Tracking Options, the Process requests and responses on arrival check box is not selected.
(To view this setting, on the Tools menu, click Options, click E-mail Options, and then click Tracking Options.)
Both the original message and the recall message are received in the recipient's Inbox.
On the recipient's computer, one of the following occurs:
If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, have deleted the message from their mailbox.
If the recipient opens the original message first, the recall fails, and both the original and recall messages are available.
Note: If the original message is marked as read (viewing in the Reading Pane is not reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder.
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, the original message is moved to another folder and the recall message remains in the Inbox (or it is moved to another folder as well).
As long as the recall message and the original message exist in separate folders, the recipient receives a message indicating that a recall attempt failed. This occurs regardless of the Outlook configurations and the read status of the message.
The original message and the new message are both available to the recipient.
Note: If the recipient read the original message and then marks it as unread, Outlook treats it as if it had never been read and recalls it successfully.
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, both messages are moved to the same folder. This results in behavior similar to that which occurs when Outlook is not configured to automatically process messages.
On the recipient's computer, one of the following occurs:
If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
If the recipient opens the original message first, the recall fails, and both the old and new messages are available.
Note: If the recipient read the original message and then marked it as unread, Outlook treats it as if it had never been read and recalls it successfully.
You send an e-mail message to a public folder. You recall the original message and replace it with a new one.
One of the following occurs:
If the recipient who reads the recall message has read access to all the items in the public folder but did not read the original message, the recall succeeds, and only the new message remains. You, the sender, receive a message indicating that the recall succeeded.
If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted.
If a user with any other public folder rights opens the recall message, the recall fails, and the user receives a message indicating that the recall failed. Both the old and new messages remain in the public folder.
If the recipient reads the original message and then marks it as unread, Outlook treats it as if it had never been read and recalls it successfully.
In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall.
Tricia Goss has been a writer and editor for 10+ years. She's written tips and tutorials for Microsoft Office applications and other sites.
Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek.
In This Article
Jump to a Section
Outlook provides a built-in feature that recalls an email or replaces a message, although there are a few key requirements. In this article, you'll learn:
- How to recall an email
- The requirements for recalling Outlook emails
- Results and delays that can occur during recalls
Instructions in this article apply to Outlook 2019, 2016, 2013, 2010, 2007; and Outlook for Microsoft 365.
How to Recall an Email in Outlook (and Replace It, If Desired)
When you attempt to retract email, Outlook may notify the recipient of the recalled email. To recall an email in Outlook:
Open Outlook and go to the Sent Items folder.
Double-click the sent message you want to recall to open it in a separate window.
The options to recall a message are not available when the message is displayed in the Reading Pane.
Go to the Message tab, select the Actions dropdown arrow, and choose Recall This Message.
In Outlook 2007, go to the Message tab, in the Actions group, select Other Actions, and then Recall This Message.
In the Recall This Message dialog box, select one of the following:
- Delete Unread Copies of This Message to recall the message.
- Delete Unread Copies and Replace With a New Message to replace the message with a new one.
If you want to receive notification of the results, select the Tell Me if Recall Succeeds or Fails for Each Recipient check box.
Select OK.
If you selected Delete Unread Copies and Replace with a New Message, modify the original message.
Select Send.
You'll receive an Outlook notification message regarding the success or failure of your attempt to retract or replace the email.
Requirements to Recall an Email
To recall Outlook email:
- Both you and your recipient must have an Exchange server email account and use Outlook as the email client.
- The recipient's mailbox is open when you attempt to process a recall.
- The original message is unread and is in the recipient's Inbox.
- The message was not touched by any process, such as a rule, spam filter, or add-in.
Possible Results When You Recall Outlook Email
Depending on the settings of the recipient's email client, whether the original email has already been read, and several other factors, the results of your attempt to recall a message can vary. Following are some of the potential results of an Outlook recall.
- If the recipient has read the message, the recall will fail. Both the original message and the new message (or notification of your attempt to recall the original message) are available to the recipient.
- If the recipient has not opened the original message and opens the recall message first, the original message is deleted. Outlook informs the recipient that you deleted the message from their mailbox.
These results also occur if the recipient moves both messages to the same folder, either manually or using a rule.
If the recipient enabled Automatically process requests and responses to meeting requests and polls, under Tracking, and the recipient has not read the original email, Outlook deletes the original message and informs the recipient that you deleted the message.
In Outlook 2007, this feature is called Process requests and responses on arrival and it under Tracking Options.
However, if the original message is marked as read when the recall message is processed, the recipient is informed that you want to delete the message. The original message remains in the recipient's inbox.
If the recipient moves the original message out of the inbox and into another folder (manually or using a rule) and the recall message goes to the inbox, the retraction fails regardless of whether either has been read or not. The recipient is informed that a recall attempt failed. The recipient has access to both the original and the new email message.
In addition, if you use Outlook on a mobile device and attempt to recall a message, the process will likely fail.
Delay Sending Messages
Sending an incorrect email can be counterproductive and even embarrassing. While Outlook’s recall feature might save you in a pinch, you can alleviate some stress by scheduling an email to be sent later or delaying messages to be sent. This gives you time to recognize errors or update information before your email lands in your recipient’s inbox.
To encrypt an email in Outlook, go to File > Properties > Security Settings and check the Encrypt message contents and attachments box. To encrypt all outgoing messages, go to File > Options > Trust Center > Trust Center Settings > Email Security.
В спешке или по невнимательности все мы отправляем случайные письма своим начальникам и близким людям с корпоративной почты. Чтобы этого избежать, существует функция отзыва писем или отмены отправки. В этом статье мы подробно рассмотрим способы, как отозвать письмо в Outlook на примере всех его актуальных версий.
Когда письмо отозвать невозможно
Для начала давайте разберем ситуации, в которых у вас не получится отозвать письмо, даже если адресат его еще не видел:
Как отозвать письмо в Outlook разных версий
В этом разделе мы рассмотрим несколько активных версий Outlook и выясним, как в них можно отозвать отправленное письмо.
Обратите внимание! В статье мы не будем рассматривать версию Outlook 2003, так как она не поддерживается Windows и в ней отсутствует сервер Exchange.
Outlook 2007
В верхнем меню ищите параметр «Другие действия» и выбирайте раздел «Отозвать письмо», как на скриншоте ниже.
Как можно отозвать письмо в приложении Outlook 2007
Также здесь можно выставить отметку и получить данные о результате — успешно ли была проведена отмена или в ходе проверки была обнаружена проблема.
После нажмите «Ок» и дожидайтесь результата.
Окно, где можно выбрать действие — что нужно сделать с копией письма: отменить отправку или заменить его
Параметры приложения, где вы можете настроить уведомления о доставке и прочтении
Рекомендуется к прочтению! Узнайте из нашей статьи, как проверить, прочитано ли письмо в различных почтовых клиентах.
Outlook 2010, 2013
Давайте рассмотрим другие версии приложения Outlook. В них есть небольшие отличия.
У нас версия Outlook 2010 в сборке Windows Professional Plus. В ней отзыв письма можно произвести двумя способами — при этом первый из них повторяет все действия версии Outlook 2007.
Пример действий в версии Outlook 2010 с интерфейсом на английском
Второй способ показан на версии Outlook 2013 в сборке Windows Standard. Для начала откройте письмо в отдельном окне и перейдите в раздел «Файл».
Обзор окна с письмом в приложении Outlook 2013
Как отозвать письмо в программе Outlook 2013
Далее выбираете действие и ждете ответа от сервера:
Информационное письмо от сервера о том, что вы желаете отменить отправку
Outlook 2016-2019
Интерфейс в версии программы Outlook 2019
Важно! Чтобы проверить, как срабатывает отзыв писем — изучите возможные результаты в справке Microsoft.
Интерфейс веб-версии, где можно включить параметры приложения
Параметры в веб-версии Outlook
Интерфейс Outlook Web App
После отправки в нижней части экрана появится кнопка, по факту нажатия на которую в течение 10 секунд (время вы задаете сами) вы сможете отменить отправку письма.
Как в Outlook отозвать отправленное письмо — отменить отправку в течение 10 секунд
Редактирование отправленного письма в любой из версий Outlook
Как можно отредактировать отправленное письмо
Заключение
А также не забывайте про наши инструменты для автоматизации маркетинговых процессов. Регистрируйтесь в сервисе SendPulse и настраивайте как автоматические рассылки в email, так и web push, SMS уведомления и чат-ботов в мессенджерах Telegram, Facebook Messenger и ВКонтакте!
Журналист без диплома, копирайтер без сертификатов, тексты без воды, трафик без проблем
Читайте также: