Sap edge services что это
SAP Customer Experience (SAP CX) is SAP’s flagship customer relationship management (CRM) solution and successor to SAP CRM. It consists of a mixture of SAP-developed functionality and acquired solutions brought under the SAP umbrella from 2013-2018. It runs off the SAP HANA platform and utilizes the SAP Fiori user interface.
Analytics, Rules, Events and Decision Support Services
These enable aggregation of data in different dimensions with calculation views. It is also possible to connect SAP Analytics cloud for bringing the live data in a correct business context. Rules can be administered on the incoming data as well as persisted data. They can be scheduled to perform at different time intervals. Actions can be initiated in a business process integrated manner and support decisions with response options. The following exhibit-4 graphically summarize these points below.
Exhibit-4 (Credits SAP SE)
ИНТЕРАКТИВНОЕ ПРЕДСТАВЛЕНИЕ ДАННЫХ В ВИДЕ ИНФОРМАЦИОННЫХ ПАНЕЛЕЙ
Для руководителей и подчиненных пакет SAP BusinessObjects Edge BI позволяет визуализировать информацию с помощью персонифицированных информационных панелей. С помощью привычных компьютерных инструментов пользователи могут взаимодействовать с экранными индикаторами, обнаруживая новые возможности для бизнеса. Анализ типа «что-если» позволяет руководителям заблаговременно оценить последствия своих решений еще до их принятия, а также обнаружить важные проблемы и дополнительные возможности развития бизнеса.
SAP Edge Services
SAP provides powerful “microservices”, which can be deployed on Edge Computing devices like IoT gateways or Industrial PCs at site or devices like Raspberry Pi, etc. This helps to extend the processing power of the cloud to the Edge devices. SAP Cloud Platform for IoT services and SAP Edge Services work in tandem to deliver both cloud and edge services in unison. There is a “Policy Service” that allows one to manage, configure and mass deploy micro services to Edge devices, centrally from a cloud control panel.
The power of edge computing lies in executing the business processes locally in real-time eliminating latency. For example, avoiding collision of a crane in a construction site would need an instantaneous response when the crane is operating on the wrong course. Another advantage is that, the edge computing devices can work independently without having a need to have “always-on” connectivity to cloud. It can intermittently connect to cloud and sync. This helps to reduce data transmission costs and can use optimization techniques with upstream cloud channel. This can be very helpful, especially in situations like high-seas connection, which use high cost satellite links. The following exhibit 5, diagrammatically explains the same.
Exhibit-5 (Credits: SAP SE)
SAP Edge Services are available in the following four categories.
- Essential Business Functions Service
- Streaming Service
- Persistence Service
- Custom Edge Services
SAP IoT in the Cloud Services
At a high level, one needs to understand data is being collected from multiple sensors and then needs to be validated & converted into a required format and stored. Then they must be analysed and relevant information has to be provided in a given business context for initiation of the necessary action. There are three broad categories of services, as follows:
- Enablement of digital twin
- Data Ingestion and Big Data storage
- Analytics, Rules, Events and Decision Support Services
SAP Customer Data Cloud
SAP Customer Data Cloud focuses on ethically collecting, keeping, and protecting customer information. It helps provide businesses with ways to securely gather information filled in via form, and allows customers to control their data in a way that is compliant with GDPR requirements.
IoT and Edge Computing
Wikipedia defines IoT as, a system of interrelated computing devices, mechanical and digital machines provided with unique identifiers and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.
Gartner has given a slightly simpler definition and it states, IoT is the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.
Wikipedia defines Edge Computing as, a distributed computing paradigm which brings computation and data storage closer to the location where it is needed, to improve response times and save bandwidth.
In simple terms, IoT and Edge Computing relies on a set of sensors, which measure pre-defined parameters from its installed environment and transmit the same to a system residing in nearby location, termed as Edge, or a system residing far away in a “cloud”. There are many types of sensors available today to measure different parameters such as temperature, pressure, motion, position, sound etc. The location of measurement can be an oil rig in high seas, or a manufacturing bay with multiple machines, or a mobile vehicle carrying goods by road or rail. The following diagram in exhibit-1 explains what Edge Computing looks like.
Exhibit-1 (Credits : SAP SE)
History of SAP Customer Experience
SAP began laying the foundation for SAP Customer Experience in 2013 when it acquired hybris, a leading provider of e-commerce software, and rebranded it to SAP Hybris. This solution would exist alongside the on-premise SAP Customer Relationship Management (CRM) solution.
With the arrival of SAP S/4HANA in 2015, however, SAP began moving existing lines of business to this new platform. While financials and logistics capabilities were SAP’s main transitional focus when launching SAP S/4HANA, SAP also focused on developing new products for all lines of business, including the successor to SAP CRM.
During this period of development, SAP acquired yet more third-party CRM software to add to its SAP CRM and SAP Hybris functionalities. Such acquisitions included the Coresystems, CallidusCloud, and Gigya products, giving SAP’s portfolio more robust field service, sales productivity, and data security capabilities.
SAP announced the SAP C/4HANA solution at the 2018 SAPPHIRE NOW technology conference in Orlando, Florida, following the successful completion of these acquisitions. During the event, it was announced that SAP C/4HANA would run on the SAP S/4HANA platform and consist of five key, cloud-based “pillars” that would encompass the entire CRM environment: commerce, marketing, revenue, sales, and service.
In late 2018, SAP acquired an experience management company named Qualtrics, which focuses on providing businesses with actionable insight gleaned from customer sentiment, and heavily promoted this new functionality during SAPPHIRE NOW 2019 as part of a new initiative dubbed SAP Customer Experience. The idea? To recognize that we’re seeing a “customer experience revolution” and putting the customer at the forefront of decision making. The Qualtrics suite would allow SAP C/4HANA customers to elicit feedback from all stakeholders and make better decisions.
In addition to these changes, SAP slightly adjusted its five-pillar strategy to consist of the following pillars: SAP Customer Data Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud.
In June 2020, SAP rebranded SAP C/4HANA as SAP Customer Experience.
Data Ingestion and Big Data Storage
These services provide for data validation of the incoming data from devices and store them in appropriate tables. There is an automatic data tiering system available into hot, warm and cold storage areas. Hot storage is for high performance accessing with SQL. Warm storage is for subsequent accesses for calculations etc, typically for a few months. Cold storage is for historical retention and comparisons, typically for multiple years. There are APIs available for accessing raw data in any of these data tiers to run analytics or create time-series aggregates. The following exhibit-3 provides the info in a graphical form below.
Exhibit-3 (Credits: SAP SE)
SAP Marketing Cloud
SAP Marketing Cloud focuses on business activities aimed at earning and retaining customers. This solution takes a look at data from all marketing activities and evaluates the impact of each. With this data, businesses can make informed decisions on how to speak to customers.
SAP Customer Experience Release Cycle
SAP Customer Experience receives multiple updates each year, on a quarterly cycle. The naming conventions for SAP Customer Experience releases follows this four-digit format: year/month. For example, the 2002 release of SAP Customer Experience refers to the release that came out in the year 2020 (20), month of February (02).
ОТЧЕТНОСТЬ, ЗАПРОСЫ И АНАЛИЗ ДЛЯ ПРОФЕССИОНАЛОВ БИЗНЕСА
При использовании пакета SAP BusinessObjects Edge BI Standard сотрудники, ответственные за принятие решений, получают преимущества гибкой системы создания отчетов, запросов и анализа при помощи Web, не прибегая к услугам IT подразделений. С помощью Web-интерфейса любой заинтересованный сотрудник компании может получить доступ к данным, проанализировать их с помощью простых действий, а затем отформатировать их в соответствии с определенными требованиями.
Summary
SAP has comprehensively provided the solution to handle IoT and Edge Computing usage challenges, especially inter-weaving them with business processes. However it is still a developing area, in terms of technological developments in sensor and communication technologies. SAP is also providing education on “How to use Edge Services”- see the reference link below. There is also a reference below on a step-by-step implementation of IoT Services in one of the recent SAP Blogs, which can be explored by interested Consultants. The roll-out of 5G technologies will help to fully exploit the potential of IoT and Edge computing. The current downturn in the economy is a good time to look for new opportunities to simplify business process and make them smart.
SAP BusinessObjects Edge BI позволяет развертывать и использовать систему бизнес-аналитики в дополнение к существующим на предприятии системам ведения бизнеса.
Additional Resources
Want to learn more about SAP Customer Experience? Additional information can be found in the blogs and books listed below.
ИНТЕРАКТИВНОЕ ПРЕДСТАВЛЕНИЕ ДАННЫХ В ВИДЕ ИНФОРМАЦИОННЫХ ПАНЕЛЕЙ
Для руководителей и подчиненных пакет SAP BusinessObjects Edge BI позволяет визуализировать информацию с помощью персонифицированных информационных панелей. С помощью привычных компьютерных инструментов пользователи могут взаимодействовать с экранными индикаторами, обнаруживая новые возможности для бизнеса. Анализ типа «что-если» позволяет руководителям заблаговременно оценить последствия своих решений еще до их принятия, а также обнаружить важные проблемы и дополнительные возможности развития бизнеса.
Essential Business Functions Service
The Essential Business Functions Service consists of APIs that are accessible through web services. Developers using these APIs can develop edge applications that transmit data to SAP Business Suite. The APIs enable the edge applications to work with the SAP Plant Maintenance, Inventory Management, and Materials Management modules.
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Internet of Things (IoT) has been a buzz word for the past few years. The advent of affordable and reliable electronic sensors, the IoT use cases have picked up lot of steam. SAP delivered Leonardo services as a way to build intelligent enterprises, which includes IoT and IoT Edge as one of the components (among others). This earlier blog on SAP Leonardo provides an overview. This blog is a primer specifically on SAP Leonardo IoT and IoT Edge computing with an example use-case to understand this better.
Rapid Deployment Solutions
Additionally, SAP offers a handful of fixed-scope, fixed-deliverable, and fixed-fee services for customers looking for guidance on the initial implementation steps. These do not necessarily cover the full scope of setting up an SAP Customer Experience system.
On-Premise
SAP Commerce Cloud functionality is also available in on-premise form, although it is unknown how long SAP will offer it. Similarly, the marketing functionality was also once available on-premise but was discontinued by SAP in recent years.
Persistence service
The persistence service provides two options for saving IoT data to gateways:
- An Open Service Gateway Initiative (OSGi) bundle uses the Local Generic SQL Database (LGSD). In this persistence approach, a developer creates an OSGi bundle, commonly called a plug-in. The bundle is a specification that defines how to interact with existing services such as the LGSD. A Java Virtual Machine (JVM) is used to publish and bind the services within SAP on-premise services. Customers can use OSGi to define how to save data to the LGSD and which data is transmitted to the core.
- The Automated Edge Storage of IoT data service automatically saves inbound device and measurement data. Two data retention settings manage the amount of data that is automatically saved: age and size. The age setting enables customers to change the number of days that data is saved from the default of 30 days. The size setting enables customers to change the rows per measure type saved from the default of 50,000. Developers can use both Java APIs and REST APIs to access the data from the database. LGSD and the Automated Edge Storage of IoT (read-only) data can be accessed through the JAVA API, allowing the joining of tables between the SQL database and IoT data.
ОТЧЕТНОСТЬ, ЗАПРОСЫ И АНАЛИЗ
При использовании пакета SAP BusinessObjects Edge BI сотрудники, ответственные за принятие решений, получают преимущества гибкой системы создания отчетов, запросов и анализа посредством Web-доступа, не прибегая к услугам IT отдела. С помощью интуитивно понятного Web-интерфейса любой авторизованный сотрудник компании, вовлечённый в процесс принятия решений, может получить доступ к данным компании, представленным в виде удобных бизнес — терминов, проанализировать их с помощью простых действий, а затем отформатировать их в соответствии со своими требованиями. У пользователей есть полная гибкость в доступе, форматировании и взаимодействии с данными.
Custom Edge Services
These are custom built services created by the customer, specific to their business environment. They can be built using EBF, Persistent and Streaming services. These custom edge services can be built in the Cloud and deployed using Policy Service. It is also possible to build predictive models in the cloud, train them with the data available in the cloud and then deploy it using policy services into the edge device. An example use-case scenario is predictive maintenance and predictive quality models specific to a customer environment. The diagram in exhibit-9 gives a summary of the capabilities.
Exhibit-9 (Credits: SAP SE)
ДОСТУП К ДАННЫМ ИЗ ОФИСНЫХ ПРИЛОЖЕНИЙ
Включение данных в презентации, электронные таблицы и документы является достаточно трудоемкой задачей. С помощью SAP BusinessObjects Edge BI пользователи могут легко получать доступ к «живым» данным компании и использовать их непосредственно из таких привычных приложений, как Microsoft Office и SharePoint. По мере изменения данных, они могут моментально обновляться в документах. При этом в документах Office полностью сохраняются форматирование и формулы вычислений. К тому же обеспечивается безопасность информации, сотрудники могут работать только с теми данными, на которые у них есть право доступа. Сами данные могут располагаться как во внутренней сети компании, так и в сети Internet.
SAP Customer Experience Deployment Options
ВОЗМОЖНОСТИ ВСЕСТОРОННЕГО АНАЛИЗА ДЛЯ БИЗНЕС-АНАЛИТИКОВ
Бизнес-аналитики тратят много времени, анализируя и просматривая информацию. Эта работа требует оперативного доступа к большим объемам данных из многомерных источников и возможности создавать сложные формулы для вычислений. SAP BusinessObjects Edge BI предоставляет аналитикам полный спектр функций для обработки многомерных наборов данных, тем самым позволяя пользователям быстро отвечать на вопросы, которые ставит бизнес, и совместно использовать данные, рабочее пространство и результаты анализа.
Enablement of Digital Twin
These enable one to onboard the multitudes of devices, linking them with their unique identifiers, and securely connect to these remote devices over a broad variety of IoT Protocols (SDK’s to enable additional protocols). The services enable full life cycle management of devices from new devices onboarding until decommissioning at end-of-life or defunct ones. It provides for master data integration with business partners and support space-hierarchies for location mapping and floor plans. The following exhibit-2 gives a brief of these pictorially.
Exhibit-2 (Credits: SAP SE)
ГИБКОЕ РАЗВЕРТЫВАНИЕ С СОХРАНЕНИЕМ ВЛОЖЕНИЙ
Версия SAP BusinessObjects Edge BI Standard обладает гибкими возможностями развертывания на сервере Linux или Windows. Ее открытая архитектура позволяет эффективно использовать источники данных, бизнес-приложения и платформы, в которые уже вложены средства. Если в качестве платформы для разработки выбран, например, язык java, то в составе нашего решения Вы найдете пакет разработки программ (SDK), который позволяет настраивать систему под определенные нужды. Либо, если корпоративный портал создан на базе SharePoint, то его можно легко интегрировать с решением Business Objects и позволить бизнес-пользователям просматривать интерактивное содержимое системы бизнес-анализа в единой среде. Независимо от того, какие приложения вы используете в настоящее время для управления взаимоотношениями с заказчиками (customer relationship management, CRM), планирования ресурсов предприятия (enterprise resource planning, ERP), финансового планирования и других целей, программа BusinessObjects Edge BI дает возможность гибко использовать и расширять уже сделанные вложения.
The Five SAP Customer Experience Clouds
SAP Customer Experience consists of a set of five “pillar” cloud solutions, each of which cover a unique CRM area.
ОТЧЕТНОСТЬ, ЗАПРОСЫ И АНАЛИЗ
При использовании пакета SAP BusinessObjects Edge BI сотрудники, ответственные за принятие решений, получают преимущества гибкой системы создания отчетов, запросов и анализа посредством Web-доступа, не прибегая к услугам IT отдела. С помощью интуитивно понятного Web-интерфейса любой авторизованный сотрудник компании, вовлечённый в процесс принятия решений, может получить доступ к данным компании, представленным в виде удобных бизнес — терминов, проанализировать их с помощью простых действий, а затем отформатировать их в соответствии со своими требованиями. У пользователей есть полная гибкость в доступе, форматировании и взаимодействии с данными.
Table of Contents
- History of SAP Customer Experience
- SAP Customer Experience Innovations
- The Five SAP Customer Experience Clouds
- SAP Customer Data Cloud
- SAP Marketing Cloud
- SAP Commerce Cloud
- SAP Sales Cloud
- SAP Service Cloud
- Cloud
- Rapid Deployment Solutions
- On-Premise
- Blog Posts
- Books by SAP PRESS
What Next?
Learn more SAP from our official Learning Center.
These services accelerate the integration of IoT data into existing SAP applications.
SAP Leonardo is an edge-to-cloud solution with significant investment by SAP. In the edge-to-cloud model, IoT data is placed in the cloud. This model is a good fit for early-stage businesses or projects in which the need to accelerate IoT analytics and development is of paramount importance.
The on-premises edition of SAP Edge Services is the pathway for customers that have identified the edge-to-core model as the futuristic approach. The benefits of the edge-to-core model include:
- Greater control over security
- Protection of business processes and IP
- Quick integration of IoT data into existing on-premises SAP systems
- An experienced in-house SAP developer team that understands the company’s business models and can integrate IoT data more efficiently
- An experienced analytics team that understands schematic processes that are unique to the business and can push analytics to the edge to analyze internal IoT data efficiently
- Reuse of existing artificial intelligence, machine learning, deep learning, and data analytics tools to optimize investments and team experience
- Ability to participate in a data virtualization strategy in which in-house IoT data is used with disparate data sources for improved analytics and reporting
- Reuse of existing storage including Isilon scale-out storage, Spark or Hadoop Distributed File System (HDFS) storage, and other low-cost scalable storage systems
- Avoidance of the high cost of moving big data such as IoT data from the cloud to the core
SAP Edge Services are microservices that use the computing resources of Dell EMC Edge Gateway systems. Microservices are designed to deliver business capabilities. Each service communicates with other services, and collectively they form SAP Edge Services. Three services are available through this set:
- Persistence service
- Streaming service
- Business essential functions service
ИНТЕРАКТИВНОЕ ПРЕДСТАВЛЕНИЕ ДАННЫХ ПРИ ПОМОЩИ СРЕДСТВ ВИЗУАЛИЗАЦИИ И «ПРИБОРНОЙ ПАНЕЛИ»
Для руководителей и подчиненных версия SAP BusinessObjects Edge BI Standard позволяет создавать персонифицированные бизнес-панели и визуализации. Для этого используется передовое средство проектирования «приборных» интерфейсов Xcelsius™. С помощью компьютерной мыши пользователи могут взаимодействовать с экранными индикаторами и «бегунками», обнаруживая новые возможности и проблемы. Кроме того, анализ типа «что-если» позволяет руководителям заблаговременно оценить последствия своих решений еще до их принятия.
SAP Commerce Cloud
SAP Commerce Cloud focuses on product content management, experience management, personalization, and order management. This solution provides users with out-of-the-box functionality to create and maintain an e-commerce presence.
ВОЗМОЖНОСТИ ВСЕСТОРОННЕГО АНАЛИЗА ДЛЯ БИЗНЕС-АНАЛИТИКОВ
Бизнес-аналитики тратят много времени, анализируя и просматривая информацию. Эта работа требует оперативного доступа к большим объемам данных из многомерных источников и возможности создавать сложные формулы для вычислений. SAP BusinessObjects Edge BI предоставляет аналитикам полный спектр функций для обработки многомерных наборов данных, тем самым позволяя пользователям быстро отвечать на вопросы, которые ставит бизнес, и совместно использовать данные, рабочее пространство и результаты анализа.
Streaming service
The streaming service supports the following outbound connectors:
- RESTEnterprisePlugin2
- WebSocketEnterprisePlugin2
- IoTServicesEnterprisePlugin
- MQTTEnterprisePlugin2
- SDSEnterprisePlugin2
- HDFSEnterprisePlugin
- Sensor profiles and rules
- Rules and rule types
- Actions
- Rule data sources
- Events
- Logs security
- Settings (advanced feature)
This document explores one of these configuration options for actions that transmit data when they are triggered by rules. For example, the Create Field Service Call action integrates with SAP C/4HANA Field Service Management. Action-specific attributes such as subject, priority level, problem type code, and others are communicated to the external Essential Business Functions server to create a field service call. Other supported actions include:
- Create Incident Report
- Create Work Order
- Create Field Message
- Create Sensor Message
SAP Service Cloud
SAP Service Cloud focuses on handling numerous different requests for service from customers. Whether that means a late-night Facebook message or an in-person chat during call center hours, this solution helps teams provide a seamless and consistent experience for customers asking for help.
ГИБКОЕ РАЗВЕРТЫВАНИЕ С ИСПОЛЬЗОВАНИЕМ УЖЕ СДЕЛАННЫХ ВЛОЖЕНИЙ
Пакет SAP BusinessObjects Edge BI предназначен для быстрого развертывания. Его внедрение позволяет быстро получить практическую отдачу от использования бизнес-аналитики. Недорогой пакет «все в одном» предоставляет все необходимое для начала работы с системой: от программных лицензий и технической поддержки до обновлений и обслуживания.
В эту версию входит все необходимое для быстрой установки и запуска системы. Она обладает следующими преимуществами:
- гибкая система бизнес-аналитики, предназначенная именно для вашего бизнеса;
- надежные данные, удобные для понимания и быстрого принятия решений;
- дополнительные возможности для быстрого развертывания и быстрого получения отдачи.
Books by SAP PRESS
Other Key SAP Customer Experience Terms
In addition to the information laid out above, there are a handful of important SAP Customer Experience terms you should also be familiar with. Here are they are in list form:
- SAP Analytics Cloud: A cloud solution that combines planning, business intelligence, and predictive analytics.
- SAP Cloud for Customer: A group of interrelated customer experience solutions and tools for sales and service.
- SAP Configure, Price, and Quote: A solution used to manage personalized and configurable products in SAP Commerce Cloud, SAP Sales Cloud, or SAP Service Cloud. Originally part of CallidusCloud.
- SAP Customer Experience (SAP CX): The umbrella term under which SAP’s CRM solutions fall, including but not limited to SAP Customer Experience.
- SAP Customer Experience Services: A team dedicated to helping SAP Customer Experience users make the most of their solution.
- SAP Customer Service Management: A solution used to provide cloud-based, intelligent help to customers when they need it. It is part of SAP Service Cloud.
- SAP Sales Automation: A solution within SAP Sales Cloud used to provide sales reps with up-to-date information on leads and customers. It was formerly known as SAP Cloud for Sales and was obtained in the CallidusCloud acquisition.
Blog Posts
- " 5 SAP Cloud for Customer Features to Use After Integrating with SAP ERP "
- " 16 Key SAP Sales Cloud Features for Reporting and Analytics "
- " Creating a Product Category with SAP Commerce Cloud and SAP Customer Experience "
- " The Customer 360° View in SAP Commerce Cloud "
- " How Gigya Changed the SAP Customer Data Cloud Landscape "
- " How to Bundle Products with SAP Commerce Cloud "
- " How to Create Manual Leads with SAP Sales Cloud "
- " Sales Performance Management with SAP Sales Cloud "
- " What Are the Differences Between Order and Contract Management with SAP S/4HANA and SAP Customer Experience "
ДОПОЛНИТЕЛЬНЫЕ ВОЗМОЖНОСТИ ДЛЯ БЫСТРОГО РАЗВЕРТЫВАНИЯ И БЫСТРОГО ПОЛУЧЕНИЯ ОТДАЧИ
Версия SAP BusinessObjects Edge BI Standard предназначена для быстрого развертывания. Вы сможете быстро начать использовать преимущества бизнес-аналитики. Недорогой пакет «все в одном» предоставляет все необходимое для начала работы с системой бизнес-анализа: от программных лицензий и технической поддержки до обновлений и обслуживания. Выберите из различных пакетов QuickStart нужный и получите доступ к специализированному набору шаблонов и средств подключения к источникам данных. Это поможет быстро применить бизнес-анализ к существующим бизнес-приложениям или нуждам отрасли.
Пакеты QuickStart созданы компанией SAP Business Objects и опытными партнерами в сфере бизнес-аналитики. Они помогут установить и запустить вашу систему бизнес-аналитики практически моментально! С помощью приложения BusinessObjects Edge BI возможно также повысить отдачу от существующих средств создания отчетов. Решение Edge BI позволяет просматривать, планировать и управлять отчетами, созданными с помощью средств Crystal reports.
Cloud
As their names suggest, the five parts of the SAP Customer Experience suite are cloud-based, making deployment easier than it would be for an on-premise iteration. The more important consideration here is choosing the architecture that fits the organization’s needs; not all five clouds need to be implemented, and an organization can pick and choose those which make the most sense for its business.
For example, an architecture based on omnichannel commerce and contextual marketing would look like this:
SAP has published a set of best practices for cloud deployments that help customers deploying the solution make the most of their implementation. Options include best practices for SAP Cloud for Customer integration, SAP S/4HANA integration with SAP Commerce Cloud, and SAP Marketing Cloud implementation.
Persistence Service
Persistence Service provides the ability to store data and host custom applications in the edge device. Users can create schema for custom tables and read/write data in these tables residing in the edge device. Data retention policies can be defined for the persisting data stored in the edge device and custom applications can utilize this data. Custom applications can also access data in the cloud and other business contexts using a variety of APIs provided in persistence service. The diagram in exhibit- 8 gives a summary of these capabilities.
Exhibit-8 (Credits: SAP SE)
ДОСТУП К ДАННЫМ ИЗ ОФИСНЫХ ПРИЛОЖЕНИЙ
Включение данных в презентации, электронные таблицы и документы является достаточно трудоемкой задачей. С помощью SAP BusinessObjects Edge BI пользователи могут легко получать доступ к «живым» данным компании и использовать их непосредственно из таких привычных приложений, как Microsoft Office и SharePoint. По мере изменения данных, они могут моментально обновляться в документах. При этом в документах Office полностью сохраняются форматирование и формулы вычислений. К тому же обеспечивается безопасность информации, сотрудники могут работать только с теми данными, на которые у них есть право доступа. Сами данные могут располагаться как во внутренней сети компании, так и в сети Internet.
ГИБКОЕ РАЗВЕРТЫВАНИЕ С ИСПОЛЬЗОВАНИЕМ УЖЕ СДЕЛАННЫХ ВЛОЖЕНИЙ
Пакет SAP BusinessObjects Edge BI предназначен для быстрого развертывания. Его внедрение позволяет быстро получить практическую отдачу от использования бизнес-аналитики. Недорогой пакет «все в одном» предоставляет все необходимое для начала работы с системой: от программных лицензий и технической поддержки до обновлений и обслуживания.
SAP Customer Experience Innovations
SAP Customer Experience is different from SAP S/4HANA Finance and the four logistics-related lines of business in SAP S/4HANA in that its key innovations aren’t necessarily tied to in-house development, but rather by bundling existing functionalities that had yet to coexist. The base of the SAP Customer Experience suite, for example, consists of hybris functionality, while customer data management functionality comes from the Gigya acquisition and its customer experience measurement functionality originated with Qualtrics.
That said, SAP is continuing to develop these pieces to further integrate them alongside newly developed tools and existing solutions such as SAP CRM, SAP S/4HANA, and non-SAP systems via API.
Essential Business Functions (EBF) Service
These services are, as the name implies, the business context data and transactions from SAP ERP or C/4Hana and Asset Intelligent Network can be deployed in Edge devices. For example, in the Plant Maintenance module certain ERP transactions used by the maintenance engineer working on-site of a large plant can use the transaction in a remote device. Similarly, a service technician needing critical info of an equipment to service at customer site (in his/her iPad for example) gets it via persistence service. This is explained later in the blog below, as a use-case. The following exhibit-6 diagrammatically explains this service below.
Exhibit-6 (Credits : SAP SE)
ВАРИАНТЫ БЫСТРОЙ РАЗРАБОТКИ ДЛЯ ОБЕСПЕЧЕНИЯ ДОЛГОВРЕМЕННОГО УСПЕХА:
Недорогой пакет по принципу «все в одном» со всеми необходимыми лицензиями, поддержкой и обслуживанием;
- Пакеты QuickStart, которые помогают быстро применить бизнес-аналитику к существующим приложениям и нуждам отрасли;
- Поддержка существующих средств создания отчетов Crystal reports;
- Встроенный аудит системы;
- Удобное обновление до других версий продуктов Edge BI.
Streaming Service
Rules can be defined for analysing incoming data from sensors to edge device in real time at the edge device itself. Rules can also trigger business processes when certain thresholds are reached. This service can also carry out smart data compression of data sent to cloud. The following exhibit-7 explains the service with more information below.
Exhibit-7 (Credits:SAP SE)
Example Use-Case: Extending Field Service Management to Edge
Let us consider the example of an equipment manufacturer. Often large equipment manufacturers typically need to provide their service at the customer premises. It is possible to install an edge computing device in the customer premises and it collects key health parameters of the equipment live. Based on the threshold values, the edge device can proactively trigger necessary alerts to the customer and also a field service request to the manufacturer. This can help identify the issues in the equipment in a timely manner and avoid costly down times. The diagram in exhibit-10 below shows one such scenario pictorially.
Exhibit-10 (Credits: SAP SE)
SAP Sales Cloud
SAP Sales Cloud serves the needs of a business’ sales team. The solution uses artificial intelligence to handle forecasting and other data collection and reporting, and provides employees with a 360-degree view of customers , ensuring nobody gets lost during the sales process.
ДОСТУП К ДАННЫМ ИЗ ПРИЛОЖЕНИЙ MICROSOFT OFFICE
Вставка данных в презентации, таблицы и документы — часто это трудоемкая задача, особенно, если их нужно обновлять. С помощью SAP BusinessObjects Edge BI Standard пользователи могут легко получить доступ к данным компании и использовать их непосредственно из таких привычных приложений, как Microsoft Office и SharePoint. Изменяющиеся данные могут моментально обновляться в документах. При этом в документе Office полностью сохраняются форматирование и формулы вычислений. К тому же обеспечивается безопасность информации, сотрудники могут просматривать только те данные, на доступ к которым у них есть право.
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