Bigbluebutton ошибка 1004 chrome
This error is happening when in windows audio settings if the default microphone is set as a built-in mic
(Please note, Google Meet in browser and zoom is working fine with the same settings without any issues)
If we change the default microphone in windows settings to Microphone Array, then this error is not happening and everything works fine.
OS - Windows 10
Browser used : Chrome - Version 95.0.4638.69 (Official Build) (64-bit)
Anybody experienced with this kind of issue please help
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shivaprasad573 commented Mar 2, 2022
@ffdixon thanks for your quick response. Please can you suggest some ETA for this issue?
Kernelogy commented Apr 1, 2022
BigBlueButton Server 2.4.2 (2885)
Kernel version: 5.4.0-1061-aws
Distribution: Ubuntu 18.04.6 LTS (64-bit)
Memory: 32882 MB
CPU cores: 8
/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)
local_ip_v4: 172.26.xx.xxx
external_rtp_ip: 3.108.xx.xxx
external_sip_ip: 3.108.xx.xxx
/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
ext-rtp-ip: $$
ext-sip-ip: $$
ws-binding: 3.108.xx.xxx:5066
wss-binding: 3.108.xx.xxx:7443
/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento SFU)
/etc/bigbluebutton/bbb-webrtc-sfu/production.yml (Kurento SFU - override)
kurento.ip: 3.108.xx.xxx
kurento.url: ws://127.0.0.1:8888/kurento
kurento.sip_ip: 3.108.xx.xxx
recordScreenSharing: true
recordWebcams: true
codec_video_main: VP8
codec_video_content: VP8
/etc/kurento/modules/kurento/WebRtcEndpoint.conf.ini (STUN Server)
stun: 172.217.212.127:19302
Describe the bug
When the user tries to join the audio in android mobile/tablet with Chrome especially in android 11, everytime user will get a "Failure on call (reason=ICE error) (error 1004)" error after allowing their browser to share the microphone .
To Reproduce
Steps to reproduce the behavior:
Make sure that the BigBlueButton server HTML5 client settings
(/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml) has
public.app.skipCheck set to true (this instructs the HTML5 client to skip the EchoTest)
Join a meeting from a browser that has not been allowed to share the microphone
with it
Choose to join with microphone
Allow the browser to use your microphone
Expected behavior
Audio conference should be joined without problems.
Actual behavior
A "Failure on call (reason=ICE error) (error 1004)" error is presented to the user,when
pushing neither "Microphone" or "Listen only"
Screenshots
- Device: Android Mobile/tablets.
- OS: Android 11
- Browser chrome
- Version [96.0.4]
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hostbbb commented Apr 1, 2022
@Kernelogy what version of bbb. sudo bbb-conf --check will tell you?
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panjalamounith commented Mar 9, 2022 •
Hi @mariogasparoni i am also facing the same issue after installing the bigbluebutton and tried to join the meeting facing the same ICE error please update the solution for this issue.
please review the comment, thanks
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Comments (6)
Which BBB version did you use? 2.4.2?
bharath-k99 commented on January 19, 2022
Which BBB version did you use? 2.4.2?
No,we have used 2.4.0
spreeni151 commented on January 19, 2022
bharath-k99 commented on January 19, 2022
spreeni151 commented on January 19, 2022
So this can be a problem with Android 11. Unfortunately I don't have any A11 devices, can someone else check?
prlanzarin commented on January 19, 2022
Recommend the affected users to use Firefox until Chromium doesn't fix it.
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shivaprasad573 commented Mar 4, 2022
These are the logs that are printed in the browser console
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ffdixon commented Feb 27, 2022
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prlanzarin commented Mar 2, 2022 •
Since mDNS candidates should be either resolvable (or can be ignored) as of FS 1.10.7, the client-side filtering is obsolete and can probably be phased out. It might be able to attenuate this scenario by providing at least some candidate to be parsed (avoiding the incompatible destination error) and giving a chance for the connection to be established through a peer reflexive candidate (because mDNS probably won't work at all).
Although the actual question is: what kind of heuristic (or bug) is kicking in Chrome that would prevent (or delay) the generation of relay / srflx candidates?
Kernelogy commented Apr 1, 2022
BBB is working fine in 99.8% of the cases, the rest 0.2% are facing ICE 1004 issue in their devices. A particular customer, who is facing this issue, is using a latest SAMSUNG device with android version 11 and latest chrome version. We adviced them to clear the browser cache, asked them to reinstall chrome still the issue prevailed. And when installed a latest firefox and tried connecting, the audio connected successfully once and after that the same ICE 1004 error appeared whenever try connecting to the meeting.
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Подслушано ВГТУ Воронежский опорный университет запись закреплена
Добрый день!
Подскажите пожалуйста, во время дистанта приходится пользоваться сервисом big blue button (лекции мудла).
Но никак не выходит подключиться к лекции с телефона, появляется ошибка "ошибка при вызове (reason=ice error) (error 1004)".
Работает только с компьютера. Может кто-то смог решить данную проблему?
___
Какого-такого дистанта?!
Тима Гуляев
София Пушкинская
Тима, типо мудл привередливый в этом плане? Просто я вообще в мудл зайти не могу. Пишу пароль и логин правильно, по миллиону раз перепроверяю, все равно ошибку выдаёт..
Константин Горюшкин
София, да, мудл может быть привередлив к браузеру, если он не обновленный. Попробуй с разных - авось получится.
Если у тебя не работают все браузеры - попробуй зайти через телефон друга, и, если проблемы не будет - можно попробовать понять, в чем дело, по сравнению.
Если и там войти не получится - наверное, в деканат можно заглянуть, там подскажут, к кому обратиться.
София Пушкинская
Ubuntu 20.04 Google Chrome Version 98.0.4758.102 (Official Build) (64-bit) but it was working fine in Mozilla.
Throwing error Mac Google Chrome Version 98.0.4758.109 (Official Build) (64-bit) but it was working fine in Safari.
But in Windows PC, it was working fine in both Chrome and Mozilla.
Firewall and IP address type
Is your server behind a NAT or firewall? Yes
Does your BBB server have its own IPv4 address? Yes
Console output
The text was updated successfully, but these errors were encountered:
mariogasparoni commented Mar 2, 2022
@shivaprasad573 , could you please share bbb-html5 and FreeSWITCH logs ?
Also, are you behind a restrictive network/firewall ? If so, please tell us which ports are blocked, so we might be able to reproduce your scenario here.
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